Coaching and Mentoring

Coaching and mentoring help people make positive changes, especially in an uncertain world,  so the more people coaching and mentoring touches, the more positive the world can be.

Coaching and mentoring helps people reach their full potential, improve lives, relationships, and business performance

Coaches and mentors make real and measurable differences in people’s lives, and in how leaders, teams, and organisations adapt, perform and grow.



We are living in a disruptive world, where there is less stability, certainty simplicity, and predictability.

As more and more industries face disruption through technology, the role of coaching and mentoring are becoming more critical in helping prepare leaders in organisations for the inevitability of constant and accelerating change in a disruptive VUCA world.

The coaching profession is in a unique position to better help leaders safely and successfully learn how to adapt, and how to be, think, and do things differently.

This is because coaching is a powerful tool to develop the potential of leaders, teams, and employees, by helping them develop the 21st-century mindset and behaviours that help them adapt and grown and drive success.

Enabling them to operate more effectively in an exponentially changing environment, that is shifting speedily from the mechanistic industrial age to the connected and agile digital ages, where uncertainty and instability are driving the business game.






Through a research partnership with the Human Capital Institute (HCI), the International Coach Federation (ICF) explored the components of strong coaching cultures and how organisations use coaching to achieve strategic objectives.

Specifically, how to build a coaching culture as a tool for change management.

A high performing organisation was defined as those who outperform their peers in terms of both Talent Outcomes and Business Outcomes.

Improved talent outcomes, as compared to non-coaching culture organisations, including significant differences;

  • Higher investments in employee development (78%-57%).
  • An increased percentage of internal hires (67%-48%).
  • Increases in employee engagement scores (69%-39%).
  • Increases in the percentage of employees assessed ready for senior management positions (59%-36%).
  • Increases in the percentage of diverse gender, age, and backgrounds (58%-42%).
  • Increases in the percentage of high performers retained (54%-32%).

Improved organizational outcomes, as compared to non-coaching culture organizations, also included significant differences:

  1. Customer satisfaction (82%-63%).
  2. Shareholder value (75% -54%).
  3. Employee of choice (74%-49%).
  4. Labour productivity (65%- 45%).
  5. Profitability (64%- 55%).
  6. Large scale strategic change (59% -45%).

“Coaching is a powerful tool to develop the potential of employees, mostly behaviours, and drive business success. Because of this, it can help individuals, teams, and organisations explore resistance, enhance communication, and promote resilience in the face of change”.



Coaching is a powerful tool to develop the potential of employees and drive 21st-century business success.

Considering that the range of big business challenges organisations are facing that coaching can help them overcome, it is crucial to make an informed and wise choice about which areas of specialization and expertise will best help them survive, flow and flourish in the face of:


  • The diverse and complex range of wicked, societal, business, technology and people problems, Black Swan events, none of which are going away, or can be predicted. (COVID-19)
  • Knowing how to adapt and grow, with increasing speed and agility to flow and flourish, without the safeguards of stability, certainty, and predictability in the operating business environment. (INERTIA, COMPLACENCY, RISK ADVERSITY)
  • Knowing how to effectively integrate the “human factor”, systemically and strategically, with digitization and emerging technologies? (ROBOTICS, DATA & AI)
  • Breaking down silos and collaborating across boundaries (TEAMING)
  • Learning how to enhance their “on the job” learning, critical and creative thinking, and agile complex problem-solving 21st-century skills. (NEW WAYS OF WORK)
  • Investing in creating permission, trust, safety, support, and structure, to increase creativity, invention, and innovation, through collaboration, inclusion, and accountability. (SYSTEMIC CULTURE CHANGE)



Janet offers a range of flexible coaching, mentoring, and learning solutions to support different client needs.

I offer a range of customized coaching and mentoring and online learning packages, which are monitored and measured via individual or team coaching, mentoring or learning contracts, and include:


  • One-to-one, on-site or remote coaching or learning session(s) via phone or Zoom.
  • An introductory 45 min session, at the beginning of the program, to define coaching, mentoring, or learning engagement goals.
  • Access to coach via email and phone between sessions.
  • Aligned and practical recreation activities between sessions.
  • Necessary basic materials required for the coaching relationship.

Please make sure to contact me for alternative and custom coaching and mentoring offerings, including on-site learning programs.




I first had the pleasure of working with Janet and the Compass Learning group as part of a team in a prominent telecommunications corporation. Through that initial interaction, I began to understand the benefit leadership coaching could bring individuals and organisations and so when I chose to take time away from senior management corporate life I engaged directly with Janet with a view to exercising some demons and making more of my potential. With this knowledge and with the new skills Janet has taught me relating to mindset and behavioural perception, personal engagement and relationship building I am now much more effective at a personal level and as a leader.

As such I have no hesitation in recommending Janet for personal and group coaching.


GM Commercial and Business Optimisation , Vocus Communications, Sydney Australia

I’ve had the pleasure of working with Janet Sernack over the last 2 years, both as an executive coach for myself and as a coach and facilitator for my company’s leadership team.  Janet’s work with myself and our leadership team has always been insightful, creative, engaging, and business-outcome focused.  Her coaching has enabled significantly improved levels of engagement and team effectiveness in our organisation.  But most importantly, Janet embodies the principles of emotional intelligence in a manner that is truly inspiring to experience.

There is a simplicity and truth in her work that will impact you–individually and organisationally–in quite a powerful way.


i4 Partner – North America Region , About my Brain Institute California USA

If you want to be transformed and refocus to prioritize, Janet is the One, The Best One! I am a better person, and hopefully a better leader because of the powerful and highly impactful executive coaching I received from Janet.  She helped me prioritize what was important in this phase of my career. She introduced me to the concepts of setting the rules and making the space for positive experiences in my leadership position. As a coach, I had all the connection and trust from my first dialogue and I could download my fears and challenges. She guided me all through these and to stay focused on the strengths instead of the difficulties. It was simply so meaningful and easy to open up to talk to someone from the outside, for both the perspective and encouragement. Janet’s simple yet powerful questions, her insights, her experience, and her gentle prodding helped me to avoid some potentially sticky situations. I am now able to focus on what I do best and am better able to look at problems in different ways, and finding very meaningful solutions. She helped to make my transition seamless and turned me into a more holistic person.

Cargills, Singapore